{"id":6199,"date":"2025-08-21T08:03:36","date_gmt":"2025-08-21T07:03:36","guid":{"rendered":"https:\/\/sugardaddyplanet.com\/?page_id=6199"},"modified":"2026-06-13T18:51:32","modified_gmt":"2026-06-13T17:51:32","slug":"active-response","status":"publish","type":"page","link":"https:\/\/staging.sugardaddyplanet.com\/es\/respuesta-activa\/","title":{"rendered":"Respuesta activa"},"content":{"rendered":"<p class=\"wp-block-paragraph\">En <strong>Sugar Daddy Planet<\/strong>, priorizamos la seguridad, la transparencia y una atenci\u00f3n \u00e1gil a nuestra comunidad.<br>Esta pol\u00edtica explica c\u00f3mo recibimos, priorizamos y respondemos a solicitudes, reclamaciones, informes y consultas.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Canales de Contacto Oficiales<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Formulario de contacto<\/strong>: \/<a href=\"https:\/\/staging.sugardaddyplanet.com\/es\/contacto\/\">contacto<\/a><\/li>\n\n\n\n<li><strong>Soporte General \/ Privacidad<\/strong>: support@sugardaddyplanet.com<\/li>\n\n\n\n<li><strong>Informes de Abuso\/Suplantaci\u00f3n de Identidad\u2026 y Colaboraci\u00f3n con Autoridades Judiciales*<\/strong>: reports@sugardaddyplanet.com<\/li>\n\n\n\n<li><strong>Privacidad<\/strong>: privacy@sugardaddyplanet.com<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Clasificaci\u00f3n y Tiempos de Respuesta (SLA)<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Asignamos una prioridad inicial a cada caso y trabajamos para cumplir estos objetivos:<\/p>\n\n\n\n<figure class=\"wp-block-table\"><table class=\"has-fixed-layout\"><thead><tr><th>Prioridad<\/th><th>Ejemplos<\/th><th>Reconocimiento<\/th><th>Primeras Acciones<\/th><th>Resoluci\u00f3n Estimada*<\/th><\/tr><\/thead><tbody><tr><td><strong>Urgente<\/strong><\/td><td>Riesgo para menores o integridad f\u00edsica, amenazas cre\u00edbles, suplantaci\u00f3n activa, doxxing, distribuci\u00f3n de contenido il\u00edcito<\/td><td>0\u20136 h<\/td><td>0\u201312 h<\/td><td>24\u201348 h<\/td><\/tr><tr><td><strong>Alta<\/strong><\/td><td>Fraude, acoso grave, extorsi\u00f3n, cargos indebidos, filtraciones de datos<\/td><td>24 h<\/td><td>24\u201348 h<\/td><td>3\u20135 d\u00edas<\/td><\/tr><tr><td><strong>Media<\/strong><\/td><td>Informes de perfiles, contenido enga\u00f1oso, fallos en la cuenta<\/td><td>48 h<\/td><td>2\u20133 d\u00edas<\/td><td>7 d\u00edas<\/td><\/tr><tr><td><strong>Baja<\/strong><\/td><td>Sugerencias, consultas generales<\/td><td>72 h<\/td><td>3\u20135 d\u00edas<\/td><td>14 d\u00edas<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">* Los plazos pueden variar seg\u00fan la complejidad del caso. Si se prev\u00e9n retrasos, le informaremos de la nueva estimaci\u00f3n.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Proceso de gesti\u00f3n de casos<\/h2>\n\n\n\n<ol class=\"wp-block-list\">\n<li><strong>Recepci\u00f3n y acuse de recibo<\/strong>: confirmaci\u00f3n a trav\u00e9s del canal de origen con el ID del caso.<\/li>\n\n\n\n<li><strong>An\u00e1lisis y priorizaci\u00f3n<\/strong>: validaci\u00f3n de pruebas (capturas de pantalla, IDs de perfil, enlaces).<\/li>\n\n\n\n<li><strong>Medidas (conforme a las pol\u00edticas y Condiciones)<\/strong>: advertencia, restricci\u00f3n de funciones, suspensi\u00f3n o bloqueo de cuenta, eliminaci\u00f3n de contenido, derivaci\u00f3n a las autoridades.<\/li>\n\n\n\n<li><strong>Seguimiento<\/strong>: actualizaciones relevantes mantenidas hasta el cierre.<\/li>\n\n\n\n<li><strong>Cierre y retroalimentaci\u00f3n<\/strong>: comunicamos la decisi\u00f3n y, si procede, recomendaciones de seguridad.<\/li>\n<\/ol>\n\n\n\n<h2 class=\"wp-block-heading\">Moderaci\u00f3n y criterios<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Combinamos sistemas automatizados con revisi\u00f3n humana.<\/li>\n\n\n\n<li>No toleramos el acoso, la suplantaci\u00f3n de identidad, las estafas, el intercambio no autorizado de datos ni los comportamientos que pongan en riesgo a la comunidad.<\/li>\n\n\n\n<li>Las decisiones se basan en nuestras <a href=\"https:\/\/staging.sugardaddyplanet.com\/es\/pagina-de-politica-de-privacidad\/\">Pol\u00edticas del sitio<\/a> y <a href=\"https:\/\/staging.sugardaddyplanet.com\/es\/terminos-de-uso\/\">Condiciones de uso<\/a>.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Apelaciones<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Si no est\u00e1 de acuerdo con una medida, puede presentar una apelaci\u00f3n en un plazo de 20 d\u00edas escribiendo a appeals@sugardaddyplanet.com con el ID del caso e informaci\u00f3n adicional.<br>Un equipo independiente revisar\u00e1 su solicitud.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Interacci\u00f3n p\u00fablica y transparencia<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Publicamos avisos en el <a href=\"https:\/\/staging.sugardaddyplanet.com\/es\/centro-de-ayuda-y-preguntas-frecuentes\/\">centro de ayuda <\/a>para incidencias que afectan a muchos usuarios.<\/li>\n\n\n\n<li>Elaboramos un <strong>informe de transparencia<\/strong> peri\u00f3dico con datos agregados sobre informes, tiempos de respuesta y acciones tomadas (sin datos personales).<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Privacidad y Datos Personales<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Tratamos los datos reportados \u00fanicamente para gestionar el caso (base legal: inter\u00e9s leg\u00edtimo y\/o cumplimiento legal).<\/li>\n\n\n\n<li>Derechos de acceso, rectificaci\u00f3n, supresi\u00f3n, oposici\u00f3n y portabilidad: escr\u00edbenos a <strong>privacy@sugardaddyplanet.com<\/strong>.<\/li>\n\n\n\n<li>Per\u00edodo de conservaci\u00f3n del registro de incidencias: <strong>2 a\u00f1os<\/strong>, salvo que se aplique una obligaci\u00f3n legal distinta.<\/li>\n\n\n\n<li>M\u00e1s informaci\u00f3n en nuestra <a href=\"https:\/\/staging.sugardaddyplanet.com\/es\/pagina-de-politica-de-privacidad\/\">Pol\u00edtica de privacidad y cookies<\/a>.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Colaboraci\u00f3n con las Autoridades<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Respondemos a solicitudes legales v\u00e1lidas y a casos que impliquen un riesgo inminente.<\/li>\n\n\n\n<li>No atenderemos solicitudes policiales sin una orden judicial.<\/li>\n\n\n\n<li>Solicitamos la documentaci\u00f3n pertinente y registramos cada solicitud por motivos de transparencia.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Divulgaci\u00f3n Responsable de Vulnerabilidades<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Si detectas una vulnerabilidad de seguridad:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>No la explotes ni la divulgues p\u00fablicamente.<\/li>\n\n\n\n<li>Escr\u00edbenos a <strong>support@sugardaddyplanet.com<\/strong> con los pasos para reproducirla.<\/li>\n\n\n\n<li>Acusaremos recibo en un plazo de 72 h y proporcionaremos un estado del caso en 7 d\u00edas.<\/li>\n\n\n\n<li>Podemos ofrecer reconocimiento p\u00fablico cuando sea apropiado.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Actualizaciones de la Pol\u00edtica<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">\u00daltima revisi\u00f3n: <strong>20\/08\/2025<\/strong>.<br>Podemos actualizar esta pol\u00edtica para mejorar los procesos o cumplir con cambios normativos.<br>Mantendremos un <strong>historial de cambios<\/strong>.<\/p>","protected":false},"excerpt":{"rendered":"<p>At Sugar Daddy Planet, we prioritise safety, transparency, and agile attention to our community.This policy explains how we receive, prioritise, and respond to requests, complaints, reports, and enquiries. Official Contact Channels Classification and Response Times (SLA) We assign an initial priority to each case and work to meet these objectives: Priority Examples Acknowledgement First Actions [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"pmpro_default_level":"","footnotes":""},"class_list":["post-6199","page","type-page","status-publish","hentry","pmpro-has-access"],"featured_image_urls":{"full":"","thumbnail":"","medium":"","medium_large":"","large":"","1536x1536":"","2048x2048":"","trp-custom-language-flag":"","rt_media_thumbnail":"","rt_media_activity_image":"","rt_media_single_image":"","rt_media_featured_image":"","post-thumbnail":"","blog_carousel":"","woocommerce_thumbnail":"","woocommerce_single":"","woocommerce_gallery_thumbnail":""},"post_excerpt_stackable":"<p>At Sugar Daddy Planet, we prioritise safety, transparency, and agile attention to our community.This policy explains how we receive, prioritise, and respond to requests, complaints, reports, and enquiries. Official Contact Channels Contact Form: \/contact General Support \/ Privacy: support@sugardaddyplanet.com Abuse\/Impersonation Reports \u2026 and Collaboration with Judicial Authorities*: reports@sugardaddyplanet.com Privacy: privacy@sugardaddyplanet.com Classification and Response Times (SLA) We assign an initial priority to each case and work to meet these objectives: PriorityExamplesAcknowledgementFirst ActionsEstimated Resolution*UrgentRisk to minors or physical integrity, credible threats, active impersonation, doxxing, distribution of illicit content0\u20136 h0\u201312 h24\u201348 hHighFraud, severe harassment, extortion, undue charges, data leaks24 h24\u201348 h3\u20135 daysMediumProfile reports,&hellip;<\/p>\n","category_list":"","author_info":{"name":"Administrador","url":"https:\/\/staging.sugardaddyplanet.com\/es\/author\/poweb\/"},"comments_num":"0 comments","featured_image_urls_v2":{"full":"","thumbnail":"","medium":"","medium_large":"","large":"","1536x1536":"","2048x2048":"","trp-custom-language-flag":"","rt_media_thumbnail":"","rt_media_activity_image":"","rt_media_single_image":"","rt_media_featured_image":"","post-thumbnail":"","blog_carousel":"","woocommerce_thumbnail":"","woocommerce_single":"","woocommerce_gallery_thumbnail":""},"post_excerpt_stackable_v2":"<p>At Sugar Daddy Planet, we prioritise safety, transparency, and agile attention to our community.This policy explains how we receive, prioritise, and respond to requests, complaints, reports, and enquiries. Official Contact Channels Contact Form: \/contact General Support \/ Privacy: support@sugardaddyplanet.com Abuse\/Impersonation Reports \u2026 and Collaboration with Judicial Authorities*: reports@sugardaddyplanet.com Privacy: privacy@sugardaddyplanet.com Classification and Response Times (SLA) We assign an initial priority to each case and work to meet these objectives: PriorityExamplesAcknowledgementFirst ActionsEstimated Resolution*UrgentRisk to minors or physical integrity, credible threats, active impersonation, doxxing, distribution of illicit content0\u20136 h0\u201312 h24\u201348 hHighFraud, severe harassment, extortion, undue charges, data leaks24 h24\u201348 h3\u20135 daysMediumProfile reports,&hellip;<\/p>\n","category_list_v2":"","author_info_v2":{"name":"Administrador","url":"https:\/\/staging.sugardaddyplanet.com\/es\/author\/poweb\/"},"comments_num_v2":"0 comments","yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.9 (Yoast SEO v27.9) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Active Response Policy | Sugar Daddy Planet<\/title>\n<meta name=\"description\" content=\"Learn how Sugar Daddy Planet handles community reports, complaints, and requests. 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